Your Own Italy, LLC
Cancellation Policy

With respect to any "Shore Excursion" booked through Your Own Italy, at least 24 hours notice must be provided to obtain a full refund. If less than 24 hours' notice is provided, no portion of your payment will be refundable.

The following cancellation policy will apply with respect to any "Vacation Packages" booked through Your Own Italy.

  1. Notice. Your notice of cancellation must be in writing (email will suffice), received during Your Own Italy's normal business hours, addressed to the electronic contact information provided on the Site.
  2. Cancellation Fee. Except as otherwise provided in the voucher and in each case subject to the exceptions in Section 3 below, the following cancellation fees will apply:
    1. 60 days or more Notice. If you provide us with notice of your cancellation at least 60 days prior to your travel event, we will charge a $200.00 cancellation fee per person, plus any incurred expense, and we will return the remainder of your payment.
    2. Less than 60 days and more than 30 days' Notice. If you provide us with notice of your cancellation less than 60 days but more than 30 days prior to your travel event, we will charge a $300.00 cancellation fee per person, plus any incurred expense, and we will return the remainder of your payment.
    3. 8-30 days' Notice. If you provide us notice of your cancellation less than 30 days but more than 7 days prior to your cancellation event, you will be charged 50% of your applicable travel accommodations' full price, plus any incurred expense and we will return the remainder of your payment.
    4. 7 days or Less Notice. If you provide us with 7 days or less of notice of your cancellation, no portion of your payment will be refundable.
    5. Refunds. Refunds will not be made until your payment has cleared, and any objection or chargeback period has expired.
  3. Tickets. Under no circumstances may you change or cancel an event that includes the sale of a ticket to a museum, a theater, musical or sport event. Ticket sales are final and cannot be changed once the purchase has been confirmed. If, before the execution of the purchased service, your payment via credit card or other payment mechanism is revoked or is not honored, this will be considered as a cancellation and the above cancellation fees will apply. You agree to pay any such cancellation fees promptly.